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Customer Service Executive
New Mowasat Hospital
·
3.6
Salmiya
Full-time
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Job details

Pay information not provided
Full-time
Salmiya

Full job description

23 July, 2024

Full time

DUTIES & RESPONSIBILITIES



General Duties


  • Adheres to established departmental policies & procedures and initiates action, to attend patients, as per established procedures.
  • Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly.
  • Answers queries on telephone and makes appointments for the patients, over the telephone if necessary.
  • Provides information about Hospital, such as location of departments/offices, employees within the organization or services provided.
  • Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.
  • Ascertains from the patient the Physician he/she desires to consult. Enters necessary information in the system and prepares required documents & appointment slips.
  • Guides patients to the proper clinic/patient’s room in coordination with the attending porter.
  • Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy.
  • Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Finance Department.
  • Maintains departmental records and files and takes care of Department equipment.
  • Participates in departmental meetings and related in-service educational programmers.
  • Attends training courses related to new task, if required.
  • Performs other duties as and when assigned
    In Patient Department Duties
  • Prepares pre-admission and admitting forms & reports and facilitates room transfers.
  • Files registration and makes appointments for the patients.
  • Reviews Hospital admissions to ensure accurate financial & biographical data, ensures proper procurement and maintenance of documentation into the Hospital records.
  • Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis.
  • Notifies department head about admissions that do not meet the Hospital financial policy criteria.
  • Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.


JOB REQUIREMENTS



Education :


High School. Graduate of an accredited university preferred.



Experience :


2- 3 years experience as a receptionist of a reputed hospital/five star hotel. Must have sufficient experience in cash handling.



Other Skills



Technical Skills :


Good math skills. Familiarity with medical terminology



Administrative Skills :


Attention to details, Good telephone etiquettes, Fair knowledge of managing files / records, Team player Stress management and Time management skills



Soft Skills :



Good communication and Inter-personal skills.


Language Skills:


Expertise in written and spoken English and Arabic



Computer Skills:


MS Office (Word, Excel, Outlook) and Internet



Personal Attributes :


The incumbent must demonstrate the following personal attributes:

  • honest and trustworthy
  • cultural awareness and sensitivity
  • sound work ethics
  • presentable with good sense of personal hygiene





WORKING CONDITIONS



  • Works indoors throughout the shift in temperature controlled, clean, well light and pleasant surroundings.
  • May involve long periods of sitting; telephone and in front of a computer screen. Occasionally stands and walks short distances; bend, stoop and reach to perform routine job tasks.
  • Requires the ability to work under pressure with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public

Job Category: Support Functions

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