Medical, Receptionist jobs in Salmiya

Front of House & Customer Service

Job Purpose

To serve as the primary operational face of The English School, managing front-facing parent relations, student logistics, transportation networks, and the live administration of Ministerial document management and translation across Pre-prep, Prep, and Upper School tiers.

Key Responsibilities

• Demonstrate excellent Front of House flexibility by serving as the first line of response for diverse campus queries, utilising a proactive approach to assist stakeholders
• Maintain a professional front-of-house greeting environment at the main reception desk.
• Provide the vital first line of response to diverse daily campus issues, assessing situations efficiently and utilising a proactive approach to assist stakeholders, backed by the full support and expertise of the wider school administration.
• Welcome and screen parents, visitors, contractors, and inspectors in strict accordance with the school’s safeguarding policies and gate access control measures.
• Manage the immediate administrative response to late arrivals and early collections across all three school levels, ensuring accurate entry logs are maintained.
• Leads on All pupil registration and data collection on a daily basis.

Transport & Bus Operations Logistics

• Manage the daily administration of the school’s student transport network, updating manifests, and serving as the direct liaison for the external bus vendor's coordinators.
• Resolve real-time logistical issues, including routing changes, traffic delays, and breakdown communication protocols.
• Serve as the immediate telephonic and face-to-face contact point for parents regarding operational transportation queries.

Contextual Arabic-to-English Translation

• Deliver contextual translation of official ministerial decrees, Arabic circulars, and incoming government inspection directives into professional English for the Senior Leadership Team (SLT).
• Draft the school's formal Arabic documentation, letters, and regulatory appeals, ensuring total legal and linguistic alignment with local Kuwaiti frameworks.
• Maintain a secure, meticulously archived central archive of all translated materials.

Core Administrative Redundancy & Cover

• Maintain absolute proficiency in core student information databases (iSAMS/Odoo) and school operating platforms to guarantee seamless front-desk cover during peak morning/afternoon rushes or colleague absences.

Desired Skills

• Bilingual Fluency & Contextual Translation: Translate complex Arabic ministerial decrees, circulars, and legal letters into professional English, ensuring complete alignment with Kuwaiti regulatory frameworks.
• Front-of-House & Customer Service: Act as the school’s primary face, using exceptional interpersonal skills to welcome stakeholders and proactively resolve daily campus queries.
• Logistics & Transport Management: Direct the daily administration of the student bus network, coordinate with external transport vendors, and resolve real-time routing or transit issues.
• Database & School MIS Proficiency: Utilise student information databases—specifically iSAMS and Odoo—to manage pupil registration and provide seamless administrative cover.
• Safeguarding & Gate Access Control: Enforce school safeguarding policies strictly when screening, registering, and welcoming parents, visitors, contractors, and inspectors.
• Kuwaiti Ministerial Framework Familiarity: Maintain a solid understanding of local government frameworks to align official appeals, regulatory circulars, and school documentation.
• Real-Time Problem Solving: React dynamically and efficiently to live operational challenges, including transportation delays, campus issues, and emergency communications.
• Meticulous Administration: Maintain precise records for pupil registration, late arrivals, and early collections, whilst archiving translated government documentation.

Ability to commute/relocate:

• Salmiya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you Bilingual in Arabic and English and able to translate documents?

Education:

• Bachelor's (Preferred)

Experience:

• Administrative: 3 years (Preferred)

Language:

• Arabic & English (Required)

Location:

• Salmiya (Preferred)

Work Location: In person