Medical Research jobs

To perform and oversee advanced reception and patient coordination tasks, support clinic workflow, data accuracy, and patient experience in compliance with DDI operational and service standards.

Responsibilities

• 1- Patient Registration & Appointment Coordination:

  • Manage daily clinic appointment coordination and complex scheduling tasks.
  • Ensure patient registration and data accuracy and updated within EHR systems.
  • Confirm patients’ appointments.
  • Contact patients to notify any updates regarding their appointments.
  • Track clinics appointment waiting list.
  • Audit patients’ data and appointments.

  2- Reception Operations & Patient Services:

  • Supervise reception desk workflow and train junior staff as needed.
  • Coordinate communication between reception, nursing, and medical staff.
  • Answer incoming calls and follow up on patient inquiries and requests.
  • Follow up all clients’ requests.
  • Maintain assigned competencies.
  • Be aware of all DDI activities to respond to patients and visitors’ queries appropriately.

  3- Clinical Administration & Documentation:

  • Generate and review daily reports on patient visits, no-shows, consent forms.
  • Scan and upload all required documents into the EHR system.
  • Ensure all labs requests added to the EHR system.
  • Complete patients’ pathway as requested.
  • Prepare statistics for patients and appointments in all clinics.

  4- Research Support:

  • Recruit patients for research.
  • Book and follow-up all research appointments.

  5- Service Improvement & outreach:

  • Support implementation of new reception processes and improvements.
  • Service outreach and marketing.

  6- Compliance & Professional Standards:

  • Uphold confidentiality, professionalism, and compliance with DDI policies.
  • Perform other related duties assigned by the Senior, Team Leader, and Head of Unit.
  • Comply with all occupational health, safety and infection control policies to ensure a safe working environment for patients, staff and visitors.

Required Skills and Expertise:

• Required Skills and Competencies

  Core Skills (Medical Sector):

  • Excellent teamwork and communication skills.
  • Attention to detail and strong time management.
  • Ability to multitask, prioritize effectively, and work under pressure.
  • Team collaboration, mentoring skills, problem- solving skills, and customer services excellence.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).

  Technical / Role-Specific Skills:

  • Advanced use of EHR and appointment systems.
  • Understanding of healthcare workflows and service standards.
  • Bilingual (Arabic and English) required.

  Required Dress code:

  • Adherence to the organization’s dress code policy (Agreed Uniform).

  Supervisory Responsibilities

  May supervise Clinical Receptionist I and II staff as delegated.

  Working Conditions / Physical Requirements

  Standard clinic environment.
  Shift and extended working hours may apply.

Other Comments:

Minimum Qualifications (Education and Experience)

Minimum of 5 years of relevant experience in patient reception or clinical administration.

Bachelor in Business Administration, health care management, Customer Services, Marketing, or related disciplines.