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    • Manage online and phone reservations.
    • Perform all check-in and check-out tasks.
    • Inform customers about payment methods and verify their credit card data.
    • View all ASM GROUP jobs - Ḥawally jobs - Front Office Specialist jobs in Ḥawally
    • Salary Search: Front Office salaries
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Job Post Details

Front Office - job post

ASM GROUP
3.5 out of 5 stars
Ḥawally

Job details

Job type

  • Full-time

Location

Ḥawally

Full job description

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
  • Arabic speakers preferred

Work Location: In person

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