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Technical Support Engineer jobs in Kuwait City

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    • Develop and implement technical support strategies.
    • Opportunity to shape and improve technical support operations.
    • Competitive salary and benefits package.
    • View all Peaktab Solutions Kuwait jobs - Kuwait City jobs - Technical Support jobs in Kuwait City
    • Salary Search: Technical Support Director salaries
    • Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
    • Strong technical proficiency in diagnosing and troubleshooting hardware and software issues.
    • Perform hardware (L1, L2 & L3) repairs and software troubleshooting…
    • Translate complex technical concepts into clear, actionable guidance for non-technical clients.
    • Excellent communication skills, capable of interacting with both…
    • Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound…
  • إشارة والاتصال. متابعة جودة الإشارات والاتصالات ومعالجة مشكلات ضعف أو انقطاع الخدمة. تنفيذ أعمال الربط والتوصيل بين أنظمة الاتصالات ومعدات الشبكات. قراءة...
    • Share technical knowledge and provide guidance to technicians and engineers on GIS operation and maintenance.
    • Prepare technical reports, service documentation,…
    • May vary based on technical training, certification(s), or degree.
    • Distribution Common Ground Station - Army (DCGS-A).
    • AA degree and 3-5 years of experience.
    • Required to manipulate the bridge to provide technical support for all VTC circuits attached.
    • Resolves connectivity problems with technical personnel.
Technical Support Director
Peaktab Solutions Kuwait
Kuwait City
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

Technical Support Director

Peaktab Solutions Kuwait

Mirqab, Khaled Ibn Al-Waleed Street, Kuwait City, Al Asimah Governorate, Kuwait

Salary: KWD 1,220 per month

About the Role

Peaktab Solutions Kuwait is seeking an accomplished Technical Support Director to lead technical support operations and deliver an exceptional experience for customers and internal users. This role will oversee support strategy, service quality, team performance, and continuous improvement.

Key Responsibilities

  • Develop and implement technical support strategies.
  • Oversee helpdesk, troubleshooting, and technical service operations.
  • Establish service standards, KPIs, and performance targets.
  • Monitor customer satisfaction and support quality.
  • Lead, coach, and develop technical support teams.
  • Collaborate with engineering and product teams to resolve recurring issues.
  • Identify opportunities to improve support processes and automation.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  • Extensive experience in technical support or IT service management.
  • Strong leadership and customer service skills.
  • Knowledge of IT service management and support methodologies.
  • Excellent communication, analytical, and problem-solving abilities.

What We Offer

  • Competitive salary and benefits package.
  • Professional development and leadership opportunities.
  • Technology-focused and collaborative environment.
  • Opportunity to shape and improve technical support operations.

Equal Opportunity Employer

Peaktab Solutions Kuwait is committed to providing equal employment opportunities and fostering an inclusive workplace where technical professionals can thrive.

الراتب المدفوع: KWD١٬٢٢٠٫٠٠٠ لكل شهر

موقع العمل: بشكل شخصي

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