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Technical Support Engineer jobs in Kuwait City

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    • Provide technical assistance to customers via phone, email, remote support, and onsite visits.
    • Participate in technical training and certification programs.
    • View all Burhan Technology Computer Co. W.L.L. jobs - Kuwait City jobs - Technical Support jobs in Kuwait City
    • Salary Search: Technical Support Executive salaries
    • Develop and implement technical support strategies.
    • Opportunity to shape and improve technical support operations.
    • Competitive salary and benefits package.
    • Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound…
    • Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
    • The Technical Sales Consultant owns the technical sales engagement throughout the opportunity lifecycle from customer discovery and solution strategy to…
    • Translate complex technical concepts into clear, actionable guidance for non-technical clients.
    • Excellent communication skills, capable of interacting with both…
  • إشارة والاتصال. متابعة جودة الإشارات والاتصالات ومعالجة مشكلات ضعف أو انقطاع الخدمة. تنفيذ أعمال الربط والتوصيل بين أنظمة الاتصالات ومعدات الشبكات. قراءة...
    • Develop and deliver technical documentation as required.
    • While executing a Schneider Electric security solution, the CE will represent Schneider Electric as a…
    • May vary based on technical training, certification(s), or degree.
    • Distribution Common Ground Station - Army (DCGS-A).
    • Blue Force Tracker Aviation (BFT-A).
    • Demonstrated experience reviewing technical tenders, developing quotations and proposals, and managing customer-facing technical sales opportunities.
Technical Support Executive
Burhan Technology Computer Co. W.L.L.
Kuwait City
Permanent, Full-time
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Job details

Pay information not provided
Permanent, Full-time
Kuwait City

Full job description

Title: Technical Support Executive

Location: Onsite, Kuwait

Experience: 1-2 years in Kuwait, with domain knowledge

Role Description

Technical Support & Troubleshooting

  • Provide technical assistance to customers via phone, email, remote support, and onsite visits.
  • Diagnose and resolve product-related technical issues efficiently.
  • Escalate complex problems to senior technical teams when required.
  • Maintain detailed records of customer complaints, service activities, and resolutions.

Installation & Commissioning

  • Coordinate and execute product installation and commissioning activities.
  • Conduct performance testing and ensure products meet operational requirements.
  • Provide end-user training on product usage and best practices.

Customer Service & Relationship Management

  • Serve as the primary technical contact for assigned customers.
  • Ensure timely response and closure of customer service requests.
  • Build and maintain strong customer relationships to improve customer satisfaction and retention.

Service Coordination

  • Coordinate with internal teams, suppliers, and service partners for issue resolution.
  • Schedule preventive maintenance and service visits.
  • Monitor warranty claims and spare parts requirements.

Documentation & Reporting

  • Prepare service reports after each customer visit.
  • Maintain technical documentation, manuals, and service records.
  • Submit weekly and monthly service performance reports.

Continuous Improvement

  • Identify recurring technical issues and recommend corrective actions.
  • Support product improvement initiatives based on customer feedback.
  • Participate in technical training and certification programs.

Work Location: In person

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