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    • Ability to remain calm and professional when handling multiple calls.
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    • Route all calls to and from the call center.
    • Under the direct supervision, the call center agent answers phone calls, takes down messages, schedule appointments…
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    • Previous experience in call center or customer service preferred.
    • Answer incoming calls and respond to patient inquiries.
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    • Engage customers through on-site meetings, telephone calls, and digital communication channels as required.
    • Conduct cost-benefit and needs analysis comparing…
    • Under supervision of the Service Desk Supervisor and/or Manager, The Service Desk, Lead will support the Service Desk Supervisor in operating a walk-in and call…
    • Handle phone calls, inquiries, and walk-in customers professionally.
    • The ideal candidate should have a relevant experience in the same position.
    • 1–3 years of experience in a contact center or customer service environment.
    • Guide trainees through system tools, call simulations, and key procedures to build…
    • Making and receiving telephone calls/faxes & distribution.
    • Handle all administrative activities of our Managing Director.
    • Make phone calls to inform candidates of test time changes.
    • Assist the test center by managing biometric collection and documentation for the Listening, Reading…
    • Support IT systems across branches, head office, and call center.
    • Basic knowledge of CCTV, IP cameras, IP phones, VoIP, and call center support.
    • Prefer experience in call center/customer service.
    • Ensure all inbound telephone calls are dealt with according to Company standards and guidelines.
    • Following up with the 3rd party delivery agents through calls and the tracking system.
    • Solving the picking in short cases, after informing Call center…

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Job Post Details

Call Center Agent - job post

Albanani
Kuwait

Job details

Job type

  • Full-time

Location

Kuwait

Full job description

at Al Banani we are looking for a Call Center Agent to join its Kuwait office to handle incoming customer inquiries related to construction services, project coordination, and general company information. This role serves as the first point of contact for clients, ensuring professional communication and accurate routing of requests. The position reports to the Customer Service Supervisor or Office Manager.

Key Responsibilities:

  • Answer incoming calls and respond to client inquiries about construction services, project status, and company information
  • Identify the purpose of each call and direct callers to the appropriate department, including project management, engineering, or administration
  • Take accurate messages and ensure timely delivery of information to the intended recipient
  • Respond to basic inquiries about service availability and general company policies using approved information
  • Log all incoming calls and maintain accurate records of client interactions in the company database
  • Follow up on callback requests and pending inquiries as directed by supervisors
  • Schedule appointments and coordinate between clients and project teams as needed
  • Monitor and respond to general email inquiries as assigned
  • Perform outbound calls for appointment confirmations or information verification as required
  • Maintain professional telephone etiquette and customer service standards
  • Maintain confidentiality of client information and company records

Requirements:

  • High school diploma or equivalent; diploma or certificate in Business Administration, Communications, or related field is preferred
  • Minimum 1 year of experience in a call center, customer service, or reception role, preferably in a construction, engineering, or professional services environment
  • Clear speaking voice and professional telephone manner
  • Strong verbal communication skills in English; proficiency in Arabic is required
  • Basic computer skills including Microsoft Office applications (Outlook, Word)
  • Ability to remain calm and professional when handling multiple calls
  • Strong listening skills and attention to detail when documenting requests
  • Good organizational skills with ability to prioritize tasks
  • Professional demeanor with a client-focused approach
  • Reliable attendance and punctuality

Pay: KD400.000 per month

Work Location: Remote

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