call center jobs

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This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.

Job Summary/Purpose

Provide professional customer tele-services by assisting customers in receiving their orders along with recommendation of available related products.

Job Responsibilities

Operational:

1. Listen to customer orders attentively and tag them in the system without errors.

2. Ensure customer commitments are met within the designated time frame by entering / updating customer orders on timely basis in transight /designated systems.

3. Inform the customers on the available products to facilitate the upsell and cross sell of these products.

4. Receive customer complaints, and tag them into the transight /available e-systems.

5. Deal with angry callers and upset customers effectively and transfer them to relevant designated authorities.

6. Receive customer inquiries and transfer to the concerned person/unit as required.

7. Escalate customer issues to the relevant designated authorities.

8. Provide customers with product and service information.

9. Maintain customer database through timely updates as required by the system.

10. Record all customer calls in the MIS without errors.

11. Keep customers informed on special offers, promotions and marketing events.

12. Follow up calls with drivers on delayed orders.

13. Ensure professional communication to customers on delayed /amended orders.

Education - Primary

Experience - Primary

Lingusitic Abilities

Techno-Functional Competencies

Behavioral Competencies

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