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bp Employee Reviews for Customer Service Representative

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3.0
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I have noticed racism at many times. No reaction to the complaints made. Some people r smart enough to wisely waste their time by getting involved in activities for long time and this makes others to work more. Thanks
Pros
Team work
Cons
Too much work load
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3.0
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2 shift patterns available every shift was the same very boring . Back stabbing management and if you weren't in the click with other members of staff you might as well not be there .I found it very stressful and sometimes it was like being back in kindergarten to be honest
Pros
Half price lunch while on duty.free coffee
Cons
Mind numbingly boring shifts
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4.0
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BP provided a great work environment with many talented people to draw knowledge from. Management is accessible and the immediate management is receptive to employees needs.
Pros
Good coworkers and relaxed work environment
Cons
Job stability and security
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4.0
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While I was at BP, the manager and assistant manager there were great. The company was always helpful and there were opportunities to advance if you wished
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3.0
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Great place to work most of the time. Busy and hard work so don't apply if you want to doss around. Great place if ypur on shift with the right people, area manager not great never said anything positive, never intereacted with team members. Overall i have worked for much worse places, they certainly could offer better benefits for staff including better lunch allowance and discounts.
Pros
Lunch allowance. Fun team
Cons
Lazy staff not pulled up
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3.0
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Generally a very busy place to work, if you like fast pace work environment, this will suit perfectly, however this also mean work-life balance will impact as the they are consistently short staff, so sometimes you will require to work continuously or overtime. But the hardest part of the job is dealing with foreign customers especially those from Asian countries and customer who think they know more than you do.
Pros
Higher than govt rate, no youth rate, staff discount.
Cons
inflexible roster time
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5.0
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I was taught how to greet customers, show them merchandise that may appeal to them and help them select the correct size. In the complaints area of customer service I worked the return desk, where the company policy was exchange only, no refunds. Enforcing this policy took skill in handling people so they left the store happy with either different merchandise or a store credit.I have always Communicate with customers so i knew know what they want.
Pros
50 percent off for lunch
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2.0
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Manager wasn't very professional. Manager also didn't take much consideration for my time at college (even though she was aware of my further education at the time of employment. Staff we're nice, however was forced to undertake "work further reading" outside of work after being advised that this would be within work time - normally wouldn't have been a problem but the manager was aware of my work load at the time whilst at college.
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3.0
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the job can get very borrning and quiet for hours. the staff are very nice. cleaning the forcourt and fual tasks can be very hard. the shifts are very short
Pros
learning something new everyday
Cons
short hours and terrible pay
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4.0
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Great place to work enjoying the customer service meeting helping elderly people .pleasent working environment .employees were great and great environment
Pros
No
Cons
No
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2.0
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hours of work are horrible. ALWAYS short staffed no matter how demanding or intense the customer load is. Pay actually very good and good holiday= the only benefits to the company.
Pros
good hourly rate
Cons
unsociable hours
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3.0
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not very busy days at work, learned a lot about courier delivery, international money transfer,etc. average management , staff and site manger cutting corners to present a good picture to the area manager and regional manager. Too much gossip among staff behind the back . Hardest part is to listen the complaints and excuses of other senior staff members and do the jobs assigned to them . when it a busy day and customer appreciated good service.
Pros
staff discount
Cons
excessive pressure to perform in store competitions
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3.0
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is keeped clean and coffee bar is up and running by 6 am i learned to pick to my shelf management is poor the hardess part is to make sure thaat you didnt become in cash while runnng the regester.
Pros
the hours
Cons
lacks of help
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3.0
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stacked shelving. served customers. cleaned forecourt. people were good to work with. management treated people with no respect. don't want people who work hard
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4.0
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I had a lot of fun working in two different locations. the management, co-workers and customers were among some of the best people ive ever met. I truely enjoyed my time with the company.
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3.0
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Worked night shift having 2 degrees and working toward another. On leaving manager said, I thought you should have gone for manager BUT he never once told me that whilst working there...LOL!
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5.0
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I really enjoy working for Bp but unfortunately I’m looking for some where closer to home. Bp have been great to work for always helps when needed and very supportive
Pros
Great people to work for
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4.0
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Good place to work learned a lot of retail experience working hours were ok and flexabilty was good. Liked spending time with my work collegues at work
Pros
50 percent off lunch
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3.0
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decent job, customers were good management changed a lot which made it very difficult with transitioning with each new manager that came in. I learned how to do store ordering here
Pros
good place
Cons
mangement changes
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5.0
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This is a good company to work for. I work night shifts so from 10pm until 6am. My job role is to complete various tasks in a safe environment while serving customers. Some tasking involved are sales and waste, bakery, working the shop floor, authorising fuel and serving customers.
Pros
Discounts on breaks
Cons
Management / team work
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4.0
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Annoying shift hours if you have a family. Hours are rotated between, 6am - 2pm, 2pm- 10pm, and 10pm - 6am. A lot to learn with health and safety as there are many potential dangers. Busy periods and quiet periods. Work is relatively straight forward, and wages are okay. biggest issue is people stealing fuel, so a good eye and a good memory for reading number plates is an advantage. On the whole, it is a good place start.
Pros
up to 50% off meals
Cons
sometimes work through break
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