Too much emphasis on upsell
Current expectations on add on sales and pressure to meet unrealistic targets are ridiculous. Serving 250 plus people in a 7 hr shift, making coffee, handling deliveries, cleaning cafe equipment, dealing with uber eats orders, cleaning store, refilling shelves , getting rid of expired stock and all on your own.
Lucky if you get 5 minutes break and bad luck if you need to use the bathroom.
Current manager is all about looking after the boys - who don’t pull their weight and don’t care.