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bp Employee Reviews for Customer Service Representative
Customer Service Representative496 reviews
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I have noticed racism at many times. No reaction to the complaints made. Some people r smart enough to wisely waste their time by getting involved in activities for long time and this makes others to work more. Thanks
Too much work load
I work at a store which didn't have the best manager and a high turn over of staff. It was very stressful working there. But bp as a hole do take care of there workers and I know other bp are great to work at
staff discount on food, opportunities to grow
Under staffed at time and stressful
Happy to gain experience and learning new skills and techniques. Great place to learn about your efficiency as Customer Service Representative and also best place to learn basic stuff about cafe. Learn more from Cafe shifts and best way to be effective in multi-tasking. After working at BP you become more smooth in multi-tasking, communication, etc.
Long Hours less breaks
I worked with them fo4r 7 year, for me i always have shifts and work if i m available, if i cannot then told clearly to my manager, if sick just ask if you have kid, very flexible to keep up your family and personneal committment ,
can not say as per my experience
The job is stressful fast-paced constantly having to multitask can't get jobs to finish before starting another one not many team players if you're not a manager's favourite be prepared to get sworn at shouted at humiliated in front of staff and customers get stuck on tills for 7 and 1/2 hours unless your favourite then you get to do jobs no communication be prepared to work every weekend both days if you're not a favourite you can ask not to work a certain day but I'll make sure that you do not interested you have any health issues is supposed to serve customers do jobs cleaning the toilet make coffee and you get a nice thanks at the end of it if you got any sense I'm somewhere else to work
Can't think of any
Rude management need training in manners
I worked as night shift for 3 years and 6 months (11pm to 7am) with some days mixed in. during the night shift you are with one other member of staff and are given a lot of autonomy with no managers being there at night. The hardest part of the job is in the morning sometimes (5 - 7am) when customers come in for a coffee even though there are like 5 - 7 people already waiting for there coffee to be made. while i'm making these the queue is leading out the store. But this was my first job and I think this was a great place to work.
Free car washes, if you work nights you get your pick of the food waste to eat for lunch.
good work experience in bp example handling cash and you learn many thing in bp or any other petrol station and especially customer service to talk freindly with peoples great experience and joyful job.
good hours as part time
I love going out of my way to make my employer so my customers happy. I enjoy always being able to help my customers. I enjoy the inclusion and diversity that my company had with employees of all colors I love how everyone was included and everything at work
The job was okay as a temporary part-time interim job but I don't recommend it as a permanent job. The job involved cleaning, restocking and serving customers. On the night shift, BP don't tend to have a manager on duty, only another customer service assistant and it was because of this that I felt that I did not get the training that I needed. The team on the site I was working at were friendly on the whole but the training and management communication were very poor. The overwhelming majority of customers were very nice, there were a few rude customers but this is par for the course in any retail job. The only other benefits were the half price lunch and staff discount.
As I worked nights the management were not on site so I led the team. Plenty of work to do as it was a newly opened service area on a major intersection. The pay is minimum wage regardless of whether your leading the team or just a team member. Most of the customers are regular visitors but in your first few weeks you have a fair amount of training to do which does involve working on the computer at home. Various shifts are available though benefits are low. Good variation of work available.
mainly till work some stocking up good bunch of people to work with good and bad management hardest part of the job is dealing with the public get free tea or coffee