Kuehne + Nagel Employee Reviews for Customer Service Representative

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5.0
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Better than expected
Customer Service Representative (CSR) (Current Employee) –  Alburtis, PASeptember 7, 2019
I personally like working in a warehouse environment so I may be a little partial.. I like the fast paced keep you on your toes kind of role & this is definitely that. You have to be a quick thinker and pay attention to the smallest details. You have to understand that alot of other people/companies/events/projects etc depend on us to ship out correct materials on time. There's a great team in there working very hard to ensure this happens and I'm happy to be a part of it.
Pros
Everything
Cons
Absolutely nothing so far.
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5.0
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Incredible environment and leadership!
Operational service representative (Current Employee) –  Detroit, MIAugust 7, 2019
To find a company that would offer such an opportunity is rare, to find one with such a strong and inspirational leader is unheard of (although his British accent is funny). A 2 year career plan and mind blowing training (some of which is far beyond my current level).
More companies should take note of this workplace concept and give real people deal opportunity.
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3.0
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stressful work environment
Customer Service (Former Employee) –  Middleburg, OHMay 14, 2019
often work done receives credit only by those assigning the work (that have nothing to do with its completion)
managers are unwilling to take the time to train therefore deadlines and communication with client is lacking.
They do not believe in promoting from within.
There is no balance between home and work (often the demands of the company come first no matter the circumstance...unless you are a manager).
Pros
Christmas bonus
Cons
Extreme favortism
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2.0
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Not the place for you
Customer Service Representative (Former Employee) –  Redlands, CAApril 28, 2019
company didn't care if you need time off, OT is mandatory, Not team players, everyone is there to help themselves.You will be wasting your time there
Pros
Free lunches depends on the event
Cons
12 hrs work days, never having time for your family.
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5.0
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Great company
Operational Service Representative (Current Employee) –  Detroit, MIDecember 26, 2018
The training program that the company put you through is very even flow and concentration to detail prepare employees for their career inside the company.
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1.0
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Company is not good place .
Customer Service Representative (Current Employee) –  Lewisville, TXOctober 29, 2018
Lot of people gets hired and whom they dont like gets fired not based on productivity or hardwork or attendance but based on racism .they got favouritism.the white manager sleeps around with beautiful girls and fires hardworking people. Bad reputation to work there from my side. Not paid well
Pros
No pros it was nearby
Cons
Beware of managers the company is hiring
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5.0
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Productive and on demand
CSR - Customer Service Representative (Current Employee) –  Memphis, TNAugust 12, 2018
Productive, on demand, quick paced, good paying, time consuming, organized, competitive, great benefits, 401k, hands on, constant change, convient location
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3.0
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Work alot
CSR - Customer Service Representative (Current Employee) –  Indianapolis, INJune 21, 2018
I like the company. the warehouse is hot and cold. The management differs because they have htheri own ideas and not everyone is on the same page and it makes it uneasy to work their
Pros
people
Cons
working overtime and the hot environment
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3.0
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People were nice
Client Service Representative (Former Employee) –  Cranbury, NJMay 3, 2018
But the management was so great. They do not do a good job of working with employees to help them grow, so there is little to no upward movement. Employees are ask for input that ultimately is completely looked over. There are also big opportunities for management to work on their communication skills.
Pros
Weekly pay, two 15 min breaks and lunch
Cons
Can be hard to get along with management
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5.0
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exciting
OCEAN EXPORT AGENT/ CUSTOMER SERVICE (Former Employee) –  Miami-Dade County, FLApril 18, 2018
Very professional without going over board. Very stressful 100% of the time. it helps if you like your adrenaline running wild all the time.
learning about other cultures and countries. making friends all over the world. LOVE EVERY MINUTE! Management don't get on your case as long as your work gets done. Nice team of people working with you. Only the best get to work at KN.
Pros
Nice vacation time, good salary.
Cons
Very stressful
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5.0
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planner
CSR Clerk Planner (Former Employee) –  Casa Grande, AZApril 2, 2018
Very fast pace enviroment
I learned how to be a CSR Planner working with cutomers in shipping and receiving.
I manage all implementing.
The hardest part of the job is working underpressure.
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5.0
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Excellent Work Environment
Airfreight Coordinator Customer Services (Former Employee) –  Kitchener, ONJanuary 12, 2018
Great management and team, I would treated no different by anyone and learned a lot about logistics and key traits in the field. Also if you ever make a mistake they will properly support you to be the best employee you can be.
Pros
Great team
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5.0
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Great Place, Great People
Ocean Export Customer Service Agent (Former Employee) –  Middleburg Heights, OHDecember 19, 2017
Freight forwarding is a stressful job, however the managers empower their employees. Initiative, and be proactive are keys to success in this industry. Very rewarding see product move across the world in a timely manner and knowing you did your part.
Pros
Great Managers, people
Cons
Stressful work
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2.0
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Management
Customer Service Representative (Former Employee) –  Houston, TXNovember 20, 2017
Management did not ever seem to be working towards the same goal with the same message. Generated a high stress level environment for employees and confusion within the work place.
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5.0
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Very good company to work for
Whitbread Customer Service department (Former Employee) –  WellingboroughNovember 7, 2017
Kuehne Nagel is a very good company to work for they always focus on their employees doing the best they can and also deal with the needs and wants of the customer always thinking outside the box and improving as a company in the whole.
Pros
Dedicated company
Cons
Hard to get a job
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4.0
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Overall good place to work.
Supervisor / CSR - Customer Service Representative (Former Employee) –  NCAugust 22, 2017
KN is a good place to work. A very dependable and stable company. You never have to worry if your check will be deposited or delivered. Benefit package is good but you have to choose what works best for you. Sometimes getting questions answered through HR can be difficult. Typical day there depends on the customer contract. But mostly its everyday warehousing. Receiving product and shipping with as little delay, cost and stress to the customer as possible. In my opinion KN does under appreciate what the lower level employees mean to the company. They are under valued in pay and annual bonuses.
Pros
good benefit packages
Cons
lower level pay
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5.0
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Fun place
Customer Service Representative/Researcher (Former Employee) –  Southaven, MSAugust 22, 2017
Working in Logistic was a great experience , this is a great company to work for. The warehouse was cold in winter and hot in summer, but great time at this company.
Pros
the pay
Cons
job closing due to account lost
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1.0
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none
Customer Service Officer (Former Employee) –  PioneerJuly 13, 2017
The company has long working hours. They are very unappreciative and have zero career advancement. Everyone wish to advance their career but here isn't the place.
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5.0
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Fun and growing
Customer Service Representative (Former Employee) –  Joppa, MDJune 29, 2017
Started out five years at one facility multiple clients in logistics closed their doors. Relocated to another branch until they closed their doors very fast pace and fast-growing multi cultured and upbeat. The kind of place that you want to go to work everyday.
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5.0
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first forwarding job
Pricing LCL Export and Customer Service (Former Employee) –  Región MetropolitanaJune 24, 2017
work in this company is very good experiencie I lear so much about the logistics area an customer service department and special products like dry cargo
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Overall rating

3.7
Based on 2,228 reviews
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