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    • Maintain responsibility of cleanliness of hostess stations.
    • Train wait staff and bus staff in hostess standards.
    • Being attentive to guest requests.
    • View all Crowne Plaza Hotels & Resorts jobs - Kuwait City jobs - Host/Hostess jobs in Kuwait City
    • Salary Search: Hostess - CP salaries
    • See popular questions & answers about Crowne Plaza Hotels & Resorts
    • Location: Kuwait City, Kuwait City, Kuwait.
    • Four Seasons is powered by our people.
    • We are a collective of individuals who crave to become better, to push…
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    • Minimum 2 years of experience in the same position.
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    • Greet, acknowledge, seat and farewell guests professionally.
    • We are seeking a hostess to join our prestigious fine-dining steakhouse restaurant in Kuwait City.
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    • Urgent hiring for a reputed Italian restaurant.
    • (Kuwait residence only) and requires immediate joining.*.

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Job Post Details

Hostess - CP
Crowne Plaza Hotels & Resorts
·
3.7
Kuwait City
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Job details

Pay information not provided
Kuwait City

Full job description

  • Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • Ensure restaurant operating equipment is clean and in working order
  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
  • Welcoming guests to the Restaurant, by using the Restaurant name
  • Inquiring if they have a reservation and noting it in the reservation book if they do
  • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
  • Being attentive to guest requests
  • Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
  • Take telephone bookings and document in the Reservation book according to restaurant standards
  • Train wait staff and bus staff in hostess standards
  • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
  • Maintain responsibility of cleanliness of hostess stations
  • Maintain responsibility of cleanliness of all menus and drink menus
  • Assist with beverage service
  • Maintain detailed knowledge of menu, including daily specials
  • Ensure tables are cleared quietly and efficiently
  • Carry food and beverage trays in a safe manner to minimize breakages
  • Complete dockets accurately and clearly
  • Maintain current information on all general activities of the hotel
Self-Management
  • Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
  • Comply with Company Grooming Standards
  • Comply with Time and Attendance Policies
  • Actively participate in training and development programs and maximize opportunities for self-development
Customer Service
  • Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to Guests
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude
  • Taking appropriate action to resolve guest complaints
  • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Health, Safety and Security
  • Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
  • Familiarise yourself with emergency and evacuation procedures
  • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

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