monitoring jobs

Reports to: Director-Student Success Center

Scope and Purpose:

The Academic Support Specialist supports the daily operations of the Tutoring Center and contributes to the delivery, coordination, and assessment of academic support services. The position works closely with the Tutoring Center Supervisor and Writing & Tutoring Center leadership to support peer tutors, student employees, academic referrals, student accommodations, tutoring services, workshops, data collection, and center operations.

The role combines direct academic support with administrative coordination, tutor supervision, student follow-up, and assessment responsibilities to help ensure effective and consistent services for students.

Essential Duties and Responsibilities:

• Support the daily operations of the Tutoring Center and monitor scheduling, student visits, service records, and TracCloud/TutorTrac data for accuracy.
• Assist with the recruitment, onboarding, scheduling, supervision, training, and evaluation of peer tutors and other student employees.
• Support CRLA-related tutor training, documentation, certification requirements, and reporting.
• Provide tutoring and Supplemental Instruction within areas of academic expertise, as needed.
• Support students referred by faculty, Academic Advising, Counseling, and other university units, including students requiring academic accommodations or additional support.
• Coordinate and document student referrals, follow-up, and relevant academic-support observations.
• Assist with the preparation and delivery of workshops, classroom presentations, academic-support activities, and student-success initiatives.
• Maintain accurate operational records, service documentation, schedules, attendance information, and student employee records.
• Assist with data collection, verification, analysis, and preparation of semester, annual, audit, and ad hoc reports.
• Support TracCloud/TutorTrac administration, troubleshooting, and implementation of operational improvements.
• Coordinate with faculty and university units regarding tutoring needs, student referrals, workshops, and academic-support initiatives.
• Assist with management of center supplies, materials, and operational requests.
• Support the monitoring of student employee working hours and timesheet verification.
• Contribute to the development and improvement of Tutoring Center procedures, resources, and services.
• Participate in professional development opportunities relevant to tutoring, learning support, student success, and academic support.
• Perform other related duties as assigned in support of the Student Success Center and student academic needs.

Education:

• Bachelor’s degree in a relevant academic discipline such as Computer Science, Graphic Design, Education, or a related field.

Experience:

• Demonstrated experience providing academic support, tutoring, Supplemental Instruction, or student learning support in a higher-education setting.
• Experience working with students individually and in small groups, including students requiring additional academic support or accommodations.
• Strong organizational and administrative skills, with the ability to manage schedules, records, referrals, student employee documentation, and operational follow-up.
• Strong communication and interpersonal skills, with the ability to work effectively with students, faculty, staff, and other university units.
• Ability to work with student employees, including peer tutors and Study Area Assistants, and support their training, supervision, and performance monitoring.
• Proficiency in Microsoft Office and comfort using academic support or scheduling systems; experience with TracCloud/TutorTrac or similar systems is preferred.
• Ability to collect, verify, and organize data for reporting, assessment, and audit purposes.
• Ability to support workshops, classroom presentations, and academic-support events.
• Commitment to student success, confidentiality, professionalism, and continuous professional development.

Certification:

• Previous experience in a university tutoring or learning-support center.
• Experience with CRLA certification requirements, tutor training, or peer tutor development.
• Experience supporting students in technical or quantitative subjects such as Computer Science, Graphic Design, Mathematics, Finance, or related areas.
• Experience supporting students with accommodations or referrals from Counseling, Academic Advising, or other student-support units.
• Experience with data reporting, assessment, and academic-support technology systems.

Job Details

Preferred Candidate