retail jobs

Job Requisition ID: 180545

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

The Sales Assistant is instrumental in driving sales and creating a welcoming environment that ensures a positive customer experience. They are responsible for providing personalized service to each customer, contributing to sales growth, and executing daily store operations as directed by the store management team. Success in this role is measured by sales results, customer satisfaction scores, and the consistent ability to maintain store presentation standards.

What You Will Do:

Customer Interaction

• Create a positive first impression for customers through an energetic attitude and adhering to the dress code.
• Greet customers immediately upon entering the store with a smile and a sincere, non-business-like greeting.
• Sincerely thank all customers for shopping as they exit the store, and invite them back.

Sales and Service

• Provide customers with current, relevant information about the product.
• Provide quality service in the fitting rooms, follow up with customers in a timely manner, and attempt to add on to the sale.

Store Operations

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Provide efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.

Required Skills To Be Successful:

• Excellent verbal communication skills
• Ability to provide exceptional customer service
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment

What Qualifies You For The Role:

• High School Degree
• 1-2 years of fashion retail sales experience
• Good verbal communication skills
• Ability to perform some heavy lifting and stand for a minimum of 8 hours

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.